Returns & Exchanges
60-Day Returns
We operate a 60-day returns policy. Items must be unused with tags and original packaging.
Return postage is paid by the customer unless the item is:
- Faulty
- Damaged
- Incorrect item (excluding sizing issues)
Return Options
Option 1 — Online Returns (Recommended)
Start your return via your Circle One account: Start an Online Return
We’ll review your request and email return instructions.
Option 2 — Return by Post
Download and include our Returns Form: Download Returns Form (PDF)
Surfboards & Bulky Items
For surfboards and large items, we recommend a door-to-door collection service. It’s usually the easiest and most cost-effective option.
Boards remain your responsibility until received. Please use the original box and protective packaging to prevent transit damage.
Need help? Contact us.
Exchanges
Fastest option: place a new order and return the original for a refund. Like-for-like exchanges are subject to stock.
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