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  1. FREE UK Delivery On All Orders Over *£50 (*excludes surfboards)Learn More
  2. Trustpilot Rated 4.9 / 5
  1. We’re dispatching as normal between Christmas and New Year, but deliveries may not be processed until from 2 January due to courier schedules. 🎄

Returns & Exchanges

60-Day Returns

We operate a 60-day returns policy. Items must be unused with tags and original packaging.

Return postage is paid by the customer unless the item is:

  • Faulty
  • Damaged
  • Incorrect item (excluding sizing issues)

Return Options

Option 1 — Online Returns (Recommended)

Start your return via your Circle One account: Start an Online Return

We’ll review your request and email return instructions.

Option 2 — Return by Post

Download and include our Returns Form: Download Returns Form (PDF)

Surfboards & Bulky Items

For surfboards and large items, we recommend a door-to-door collection service. It’s usually the easiest and most cost-effective option.

Boards remain your responsibility until received. Please use the original box and protective packaging to prevent transit damage.

Need help? Contact us.

Exchanges

Fastest option: place a new order and return the original for a refund. Like-for-like exchanges are subject to stock.